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Customer service

Customer service

Customer service

Woman throws straws at LiHo staff over alleged ice request in Hougang Mall; police report made

Woman throws straws at LiHo staff over alleged ice request in Hougang Mall; police report made

Zus Coffee says police report made following 'intense situation' between barista and customer at outlet

Starbucks barista at KL airport fired after calling tourists 'bodoh'

Ghim Moh hawker responds to 'unfair' one-star rating over tray incident, calls reviewer 'petty'

Woman berates Clementi restaurant staff for speaking in Mandarin, refuses to pay for meal

'Some passengers were looking so scared': How SMRT staff helped young man with special needs on train at Dover MRT station

Hawker boss earns praise for online apology over customers' 'difficult experiences' with an employee

'Bro, you stupid or what': Woman says delivery driver takes CCTV camera instead of package placed outside door

Pay $9 for air-con? Extra charges by private-hire driver in Malaysia sparks criticism

'We gave him a second chance': Noodle chain fires employee who argued with customer at Tampines stall

SBS Transit staff finds $10k cash in envelope on MRT train, returns it to distressed passenger

HairFun salon chain, previously known as Scissor & Comb, under investigation for sales tactics

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